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CELLPHONE BANKING
Anywhere, anytime
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Dial *120*321#
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Select Send Money
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Select the account you want to send money from
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Key in the cellphone number you want to send to
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Enter the amount you want to send
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Confirm that all is correct (make sure you entered the correct cellphone number)
To send money using Cellphone Banking you need to be registered for Cellphone Banking.
To register for Cellphone Banking, dial *120*321#
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ONLINE BANKING
Easy access 24/7
Once-off
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Login to your Online Banking profile
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Select Send Money
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Select Once-Off
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Enter the cellphone number of the recipient
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Enter the amount you would like to se
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Check the account you want to send money from (in the bottom right corner). If you would like to change the account, select the icon next to the account name.
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Check and confirm the transaction
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Enter your OTP (one time PIN)
From phonebook
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Login to your Online Banking profile
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Select Send Money
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Enter the amount you would like to pay the recipient*
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Select the account you would like to send from
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Select Send, then Confirm and enter the OTP.
*To add and save cellphone numbers in your phonebook, select & Add.
Enter a name and the cellphone number you want to send to. Next, select Add Recipient.
You can add up to 5 names and cellphone numbers at a time.
You can register for Online Banking on our website or visit your nearest FNB branch.
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BANKING APP
How to send money easily
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Login to the RMB Private Bank App
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Select "Payments"
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Select "Send Money"
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Select "To eWallet"
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Select the account you want to send money from
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Enter the amount and cellphone number you want to send to
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Select "Send" and confirm the transaction
To send money using the RMB Private Bank App please download it on your smartphone.
To download the app, simply visit your device's app store, search for the RMB Private Bank App and download it.
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FNB ATM
Simplifying everyday banking
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Insert card and enter PIN
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Select 'More Options'
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Select 'Send or Receive Money'
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Select 'Send Money to eWallet'
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FEES
Anywhere, anytime
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Send money from an RMB Private account to eWallet
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R2 +R2.60 per R100
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1 withdrawal for each payment received at no charge (limited to max. 4 full withdrawals at any time)*
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R6.50
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eWallet balance enquiry
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FREE
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eWallet mini-statement request
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FREE
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Prepaid airtime and data
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R0.50
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Prepaid electricity
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R2.70
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Transfer from your eWallet to your RMB Private Bank Account
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FREE
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Inactivity fee (after 6 months of inactivity)
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R6.50
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PLEASE NOTE
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Standard network operator rates apply when using your cellphone.
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Pricing is subject to change.
*Thereafter R11 per withdrawal from an FNB ATM and no charge at participating retailers. Terms and conditions apply. Certain benefits are dependent on your account and eBucks rewards level
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LIMITS
Anywhere, anytime
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RMB Private Bank App
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Up to R15 000
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Online Banking
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Up to R15 000
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Cellphone Banking
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Up to R3 000
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FNB ATM
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R1 500.00*
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*Withdrawals from ATMs will be dependent on cash withdrawal limit of recipient.
Total daily spend limit = R5 000*
Monthly spend limit = R25 000
*The daily spend limit of R5 000 includes cash withdrawals, in-store and all prepaid purchases.
Reduced limits (when doing a SIM swap)
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If a Cellphone Banking user has recently performed a SIM swap, the process to send money will be different. During the Send Money process on Cellphone Banking, the sender will be requested to enter the last 4 digits of their RMB Private Bank Cheque Card as well as the ATM PIN.
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In addition, the Cellphone Banking limit (including Prepaid and Send Money) will be reduced to R500 per day for 72 hours. After the 72 hour waiting period, normal limits will apply.
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BALANCE
Anywhere, anytime
The eWallet can hold up to R10 000 at any given time, which can be used to buy prepaid airtime, data, electricity, or to buy goods from selected retailers, it can also be drawn at any FNB ATM or selected retailers.
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REVERSALS
Anywhere, anytime
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eWallet reversals can be done on the RMB Private Bank App, Cellphone Banking by dialing *120*321# or Contact Centre 087 575 9405. Please note that RMB Private Bank will not be held liable for money sent to an incorrect cellphone number. Reversals may incur a fee and are not guaranteed
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HOW TO RECEIVE MONEY
Turn your phone into a wallet
Once you've received an SMS informing you that you have been sent money
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Dial *120*277# to access the eWallet
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Set a secret 5-digit PIN for the eWallet
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Select Withdraw cash and then Get ATM PIN
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You'll receive an SMS with a PIN
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Go to an FNB ATM
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At the ATM select eWallet Withdrawal
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Key in your cellphone number and PIN received via SMS
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Choose the amount of money to withdraw.
Make sure that either your transaction has ended or that you press Cancel before leaving the ATM.
If you have been sent money but you have no airtime, dial *130*321# to buy airtime with the money that has been sent to you. Then dial *120*277#.
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