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HOW TO
Order your RMB Private Bank Credit metal card
Follow these easy steps to order your metal card
On the app:
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Open the RMB Private Bank App
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Select 'Order your card today' then 'Credit Account'
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Select 'Account options'
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Select 'My Cards'
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Select 'Add card' then 'Credit Card'
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Select metal card option from the card type drop-down
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Complete the ordering process and schedule for delivery
On Online Banking:
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Log in to your Online Banking profile
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Go to 'Accounts'
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Select 'Credit Account'
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Select 'Account options'
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Select 'My Cards'
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Go to 'Add card'
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Select 'Credit Card'
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Select the option 'Metal card' from the card type drop-down
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Complete the ordering process and schedule your card delivery
You must have an RMB Private Bank Credit Card Account.
Metal cards are optional and charged at R1 120 per card, which will be rebated for the first card if you are on eBucks Rewards Level 3 or above.
Terms, conditions and rules apply.
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Access to FNB Pay
Access to FNB Pay(Tap to Pay and Scan to Pay) for a convenient, safe and secure alternative to making payment in-store.
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MAXIMISE YOUR EBUCKS
Earn exclusive rewards
Qualify for eBucks by meeting all the qualifying criteria.
Move up a reward level by collecting reward level points.
Enjoy added value by earning more rewards.
View the 'Earn more eBucks' and 'Track my rewards' tabs on the RMB Private Bank App every month and learn how you can maximise your rewards.
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GET REWARDED
Earn unbeatable rewards when you spend with your credit card
Earn eBucks rewards with your RMB Private Bank Virtual Card
Up to 15% back in eBucks at Clicks, Shoprite Checkers, SPAR and iStore when you pay with your virtual card
Up to R8/litre back in eBucks every month when you fill up at Engen with your virtual card and:
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Load your car on nav» car
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Have your vehicle financed by WesBank or Toyota Financial Services
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Have comprehensive FNB Car Insurance
Even more benefits you know and love
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Earn and spend eBucks at various partners, including Mr D Food, Takealot, Superbalist and more.
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Enjoy a fresh smoothie, coffee or up to R120 to spend in-store at KAUAI every month plus, Kauai rewards for children loaded under your My Family profile on the app
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Enjoy 2-for-1 specials with The ENTERTAINER™ and let RMB Private Bank cover the sign-up cost.
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EBUCKS LIFESTYLE
Exclusive benefits
As an RMB Private Bank client, you and your family can enjoy our exclusive travel benefits.
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Up to 40%* off on selected domestic and international flights, car hire and buses for you and the family when booking through eBucks Travel.
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Enjoy up to 36 complimentary Airport Lounge visits per year, depending on your reward level
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Earn up to 24 SLOW and Bidvest Premier Lounge bonus visits - Domestic or International - for you and your family when you book flights through eBucks Travel
*Discount excludes taxes. Terms, conditions and rule apply.
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BENEFITS
Airport Lounge Access
As an RMB Private Bank client, you can enjoy access to the luxurious SLOW and Bidvest Premier Lounges to relax before your flight.
Airport Lounge benefits include comfortable seating freshly brewed coffee, tasty snacks and an abundance of power sockets, high speed WiFi, private studies, spa treatments (only at SLOW), and a selection of books and newspapers to enjoy while you wait for your flight.
Move up a reward level to get up to 36 complimentary visits per year, depending on your reward level. Make a flight booking for you and your family using eBucks Travel and earn up to 24 bonus Airport Lounge visits on domestic and international flight bookings. Go to the eBucks tab on the RMB Private Bank App to see how many lounge visits you have available.
To access a lounge simply generate a QR code on the RMB Private Bank App and scan it at the lounge entrance.
Terms, conditions and earn rules apply.
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EBUCKS RULES
Rules
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Use eBucks Travel to make your next flight booking for you and your family and earn an up to 12 bonus visits per annum.
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Guest visits are considered as part of a cardholder's free visits per calendar year (guest visits will be deducted from the available free visits). Only your first guest is free. Guest entries are considered as part of the cardholder's complimentary entries and will be deducted from the available complimentary entries.
Only your first guest and first child between the age of 2 to 18 years will benefit from your complimentary entries and you will be charged for every guest or child thereafter (applicable to reward levels 1 to 5).
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Free complimentary visits are shared between SLOW Domestic Lounges, SLOW International and Bidvest Premier Lounges.
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Free complimentary visits are based on your eBucks Reward Level at the time of entering the lounge, which is updated around the 8th of each month
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All free visits will be allocated at main customer level and can be used/ accessed by any card (cheque, credit or additional credit)
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Unused free visits do not roll over to the next calendar year except for the month of July where the allocation from the month of June will be applicable until around 8 July
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If you do not meet the qualifying criteria or you have used all your available free visits you will be charged a fee of R250 per entry per person at the domestic lounges and R400 per entry per person at the international lounges for entering the lounge
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Children younger than 2 years enter the SLOW Domestic Lounges, SLOW International and Bidvest Premier Lounges for free without depleting the cardholder's available complimentary visits
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Access to all SLOW Domestic Lounges is limited to 90 minutes before boarding time
SLOW Domestic Lounge:
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Access to all SLOW Domestic Lounges is limited to 90 minutes before boarding time.
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Children older than 2 years are considered guests and will be charged accordingly.
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If you are on Reward Level 4 or 5, children under the age of 18 years will be allowed to enter the lounge for free.
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If you do not meet the qualifying criteria the fee per person per entry is R250.
SLOW International:
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Card holders are charged R400 per adult guest or child between the age of 2 and 18 years.
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If you are on Reward Level 4 or 5, children under the age of 18 years will be allowed to enter the lounge for free.
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If you do not meet the qualifying criteria the fee per person per entry is R400.
Peak times (SLOW Domestic):
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Monday to Friday: 13h00-17h30
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Sunday: 15h00-17h30
Bidvest Premier Lounges:
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Access to Bidvest Premier Lounge is limited to 120 minutes for Domestic Lounges and 240 minutes for International Lounges before departure time.
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The main account holder is permitted to take a maximum of 2 (two) children into a Bidvest Premier Lounge per visit.
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Global Travel Insurance
Global Travel Insurance will keep you covered no matter where you go in the world. When you purchase your return travel ticket(s) on your card you will get up to R5 million cover for the first 90 days of your trip. What's more, we will cover up to 8 travel tickets for your travel companions too.
The following cards qualify for Global Travel Insurance:
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RMB Private Bank Current Account
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RMB Private Bank Credit Card
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RMB Private Bank Fusion Card
Why you need this
Save on your insurance and be conveniently covered for the first 90 days of your journey.
How to get Global Travel Insurance
To qualify for Global Travel Insurance, you require a qualifying RMB Private Bank Current Card, Credit Card or RMB Private Bank Fusion Card with which to pay for your travel ticket.
How it works
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Buy your international and return air travel ticket(s) before departure with a qualifying RMB PB card to qualify for the complimentary travel insurance. Travel on a one-way ticket. Emigration is excluded from the travel insurance benefit. You will require a policy number to claim.Activate your cover before departure on
www.tic.co.za/fnb
Obtain your policy by:
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Contacting the Global Travel Insurance Help Desk on: 0861 490 100
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For emergency assistance while on travel contact Medical Services Organisation (MSO): +27 11 521 4575 ('Reverse-charge' your call using this number when from anywhere in the world)
This offer is available to RMB Private Bank Current, Credit and Fusion Card holders, below the age of 74* and credit card holders, who have not yet turned 75* who are residents of any of the following countries: South Africa, Botswana, Lesotho, Namibia, and Eswatini.
For more information view the Schedule of Benefits together with the following Schedules of Benefits:
Complimentary Cover (up to the age of 74, not yet 75)
Seniors Cover
Top Up Cover
For assistance contact: Global Travel Insurance Help Desk: 0861 490 100
Medical Services Organisation (MSO): +27 11 521 4575 ('Reverse-charge' your call using this number when from anywhere in the world)
*If you are over 70, RMB Private Bank provides a special type of insurance to suit your needs. For more information view the Global Travel Insurance Policy. These documents are also available from the Global Travel Helpdesk.
Please ensure you have a copy of the relevant Travel Policy prior to travelling and ensure you fully understand the contents thereof.
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CARD MANAGEMENT
Manage your cards seamlessly
You can access the convenience of temporarily blocking, unblocking, cancelling and reordering your card via the RMB Private Bank App or Online Banking.
Log in to the RMB Private Bank App
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Select your account
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Select 'Cards'
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Select 'Temporarily unblock my card' or 'Cancel card'
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SHOP ONLINE
With peace of mind
Protect your card against fraudulent use online. Online Secure uses a One Time PIN (OTP) that is sent to you and comes at no extra cost. To activate Online Secure on your card, you must be an Online Banking user. Online Secure is a free service and can easily be activated from your Online Banking profile.
Activate your card by logging on to your Online Banking profile and following these prompts:
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Login to Online Banking.
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Select the My Bank Accounts sub tab.
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Select the card you would like to activate.
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Select Activate Now under the Online Secure column.
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Click I accept and agree to the Disclaimer above.
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Select Finish on the Activation Results screen.
How Online Secure works while shopping online:
- Once activated, proceed to the checkout.
- Type in your 16-digit card number when prompted.
- You will then be prompted for a One Time PIN (OTP), which you will receive via SMS.
- Finalise your purchase.
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FRAUD MANAGEMENT
Your key to safe banking
Report suspected fraudulent transactions instantly via the RMB Private Bank App.
We use a number of security mechanisms to prevent fraud because your security and the privacy of your personal information are important to us. Be security conscious and help us protect you.
- Verified devices: When an attempt is made to login to your Online Banking profile, we will detect if the device being used is verified.
- Fingerprint ID update to the latest version of the RMB Private Bank App and do secure banking with Fingerprint ID.
- Daily limits: Setting a daily limit allows you to take control of how much money can move in and out of your account per day.
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LOST CARD PROTECTION
We have got you covered
What you need to do
Block or cancel your lost or stolen card instantly via the RMB Private Bank App.
Report a lost or stolen card within 24 hours of the incident to the dedicated, toll free, 24 hour hotline and RMB Private Bank will assist in the event of a non-PIN related fraud incident on your account before the card is canceled.
Lost Card Protection may not apply if it is determined that you were careless in protecting your card or PIN.
In the event of your card being lost or stolen, call the Lost Card hotline immediately on 087 575 9406
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RMB PRIVATE BANK APP
Your passport to the world of digital banking
Bank on the go safely and securely with the RMB Private Bank App. As a registered Online Banking user, you can access the RMB Private Bank App. Using the free RMB Private Bank App, you pay no data fees.
Do your day-to-day banking
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Apply for a credit limit increase
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View and download statements
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Temporarily block and unblock your card
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Cancel and reorder a new card
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View and change your card PIN
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RMB PAY
Pay in-store using your smartphone
RMB Pay is a convenient, safe and secure alternative to making payments in-store without the need for a card or cash.
To use RMB Pay, you only need to download the RMB Private Bank App and register your qualifying card (when ready to make a payment look out for the contactless logo). Simply unlock your Android smartphone and tap it on the card machine.
Using your smartphone to pay for purchases in-store is just as secure as using your card.
Setting up RMB Pay on your Android phone
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Have the latest version of the RMB Private Bank App downloaded on your smartphone
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Ensure your phone has the latest version of Android (4.4 or higher) and NFC (NearField Communication) enabled
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Register an RMB Private Bank Debit Card or RMB Private Bank Credit Card for RMB Pay
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Select RMB Pay on the RMB Private Bank App
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Use RMB Pay whenever you see the contactless symbol
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CONTACTLESS CARD
Smart, safe and fast payments
Contactless technology allows you to make fast and secure payments for low value purchases by simply tapping your card on a contactless enabled point-of-sale device.
For larger value purchases you will be required to insert your PIN as usual.
When you tap your card on the Contactless reader, your card information is transmitted and your purchase can be processed. Payments are accepted locally and abroad.
How it works
Step 1
Look out for the Contactless symbol in-store and on the point-of-sale device
Step 2
Once the cashier has tallied up your purchases and you are ready to pay, tap your card on the terminal.
Step 3
The transaction is complete when the green light displays. (Note: Some merchants have waived the need for a signature, others may ask you to sign the till receipt)
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BIG DEAL ON APPLE DEVICES
Get a fixed 8% interest rate
This offer is exclusive to RMB Private Bank Credit Cardholders at iStores only. Enjoy a promotional interest rate of 8%* on selected Apple devices, like the new iPhone 8, until 30 September 2018.
*Your new device must be purchased on the straight facility on your credit card. Once you've made your purchase, RMB Private Bank Credit Card will transfer the purchase and limit onto your budget facility with the promotional interest rate of 8%.
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Manage your virtual card on the app
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Create and view the virtual card
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Get an unlimited number of virtual cards at no extra cost
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Add the virtual card to your payment methods
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Pay online using virtual card details
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RMB PURCHASE PROTECT
Get instant insurance for items purchased with your virtual card at no cost to you.
Tell me more
Order your metal card
Maximise your eBucks
eBucks Lifestyle
