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If you have forgotten or would like to reset your username/password, select 'Forgot password'.



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Why must a login be verified?

For your safety, RMB Private Bank will classify the login attempt from your PC, Tablet or Banking App you use regularly as verified. If your login has been verified, you will be able to bank as usual. If we detect a login that is not verified, we will offer limited services for your protection and to prevent possible fraudulent activity on your account.

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What is a verified login?

A verified login is a successful attempt to login to your Online Banking profile from a smartphone, tablet or PC that has been detected by the bank as being verified.

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What is an unverified login?

An unverified login is a failed attempt to login to your Online Banking profile from a smartphone, tablet or PC that has not been detected by the bank as being verified.

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What does it mean if my login is unverified?

You will have limited access to services on the Banking App and Online Banking.

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What happens if a new device is linked to my profile?

If you link a new device (e.g. tablet) to your profile you can verify the device on your RMB Private Bank Banking App or Online Banking profile. This is only possible if you access the Banking App or your Online Banking profile from a verified login.

You will get a message requesting you to verify your new device. You can verify the device, or if you suspect unauthorised activity on your account, report fraud immediately.

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How do I verify my login from a new device?

You need to verify your login from the new device using a device that you regularly use (be it your PC, smartphone or tablet) for Online Banking services.

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Where do I check which of my devices are verified?

On the Banking App:

Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.

Using Online Banking:

Login to your profile, select 'Online Banking settings', next 'Banking' and then 'Verified Devices'.

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Must I delink unused, stolen or lost devices?

Unused, lost or stolen devices can be delinked using Online Banking or the Banking App. We strongly recommend you keep your devices updated.

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Where do I delink old devices?

On the Banking App:

Login to the App, select 'More' (iPhone)/ 'Menu' (Android), 'Settings' and then 'My devices'.

Using Online Banking:

Login to your profile, select 'Online Banking settings', next 'Banking' and then 'Verified Devices'.

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If I am a new customer can I transact if my devices have not yet been verified?

You can still transact but with limited functionality until your device has been verified. For security reasons we recommend the following:

  • If you have downloaded the Banking App, use the app to perform day-to-day transactions.
  • If you are using Online Banking, we strongly recommend you limit your banking to your PC or tablet you normally use to access your accounts.

While it possible to use any PC/tablet for Online Banking, we could limit your banking experience depending on whether your device is verified or not.

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How may devices can I have with a verified login status?

There is no limit. However, for your security, we recommend you maintain the status of your devices.

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If I am overseas with my phone on me, can I use the Banking App at an internet cafe to verify my Online Banking login?

If you have the Banking App and use it regularly, you will be able to verify your login to Online Banking profile for one session only. We do not recommend this due to the dangers of malware that can exist on internet cafe PCs. We recommend you simply use the Banking App to complete your transaction. There is no need to access a PC as the transaction can be completed on the Banking App (you will require data access to a Wi-Fi access point or have international data roaming enabled).

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Why do I receive a warning message per SMS or on the Banking App when I am using my PC/tablet or smartphone?

This happens when the bank is unable to verify the device used to login to your Online Banking profile.

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How do I make sure my PC/tablet or smartphone has a verified?

To ensure your banking experience is not limited it is recommended you download the latest version of the Banking App and transact using this device to perform your day-to-day transactions, e.g. making payments, checking your transaction history, etc.

If you do not have a smartphone and only use Online Banking, we recommend you use a PC/tablet that you frequently access - not used by anyone else to access their Online Banking profile.

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What happens if I use different browsers on my PC to access my Online Banking profile?

If you change browsers your login will not be verified. You will be required to verify your login to your Online Banking profile using the Banking App. If you do not have the app, you will be requested to enter your OTP.

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What happens if I continue to use the new browser to access my Online Banking profile?

You will be prompted to verify the new browser.

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Does RMB Private Bank have a cookie policy?

Yes, RMB Private Bank does have a cookie policy.

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What are cookies?

A cookie is a small text file that is stored on your device by the site you are visiting. It helps the website remember information about your device and how you use the website. We use this information to make the visit to our site as easy and useful as possible.

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What we use cookies for

We use cookies for session management, user device identification and classification, traffic routing and analytics.

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Do cookies place me at risk?

No, we will never save any personal information, including login details or any other personal information, on your computer.

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Can I disable cookies?

You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permissions each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you chose to disable cookies, some of the services on our website may not function properly.

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What should I do if I have been a victim of fraud?

You need to contact the RMB Private Bank 24/7 Fraud helpline on +27 87 575 9444, or you can report fraud on the Banking App.

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VERFIED DEVICES

Prevent fraud on your account

When an attempt is made to log in to your Online Banking profile, we will detect if the device being used is verified. If not, or if you have not initiated the login, you will have the option to report fraud immediately using the app.

What does it mean if your login is verified?

If your login has been verified, you will be able to transact as usual.

What does it mean if your login is not verified?

If we detect a login that is not verified, we will offer limited services for your protection and to prevent possible fraudulent activity on your account. These limited services will remain in place until your device has been verified.

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FINGERPRINT ID

Access banking with one touch

The RMB Private Bank App is now secure with Fingerprint ID for Apple and Android M devices. Update to the latest version of the app and do secure banking with Fingerprint ID.

Stay secure when you
  • Authenticate voucher purhases and redeem vouchers
  • Purchase from the 'Buy' menu (airtime, data, SMSs, vouchers)
  • Make GEO payments, cardless cash withdrawals
  • Send money with eWallet
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DAILY LIMITS

Manage your limits & keep fraud to the limit

Setting a daily limit allows you to take control of how much money can move inand out of your account per day. If you access the app from a verified device, you will be able to manage your daily maximum limits for payments, transfers, prepaid purchases and voucher purchases.

To protect your account from fraudulent activities, you will not be able to manage your daily limits from a device that is not verified.

SECURITY

Because keeping you safe is important

We use a number of security mechanisms to prevent fraud because your security and the privacy of your personal information are important to us.

VERIFIED DEVICES

Prevent fraud on your account

When an attempt is made to log in to your Online Banking profile, we will detect if the device being used is verified.

FINGERPRINT ID

Access banking with one touch

The RMB Private Bank App is now secure with Fingerprint ID for Apple and Android M devices.

Read more

DAILY LIMITS

Manage your limits & keep fraud to the limit

Setting a daily limit allows you to take control of how much money can move in and out of your account per day.

Read more

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RMB Private Bank App

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RMB Private Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).