Incident reporting process
STEP 1
Call RMB Private Bank Fraud Prevention at 087 575 9444 to report an incident of fraud/theft immediately.
STEP 2
Provide agent with a detailed account of the incident.
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Incident reporting process
STEP 1
Call RMB Private Bank Fraud Prevention at 087 575 9444 to report an incident of fraud/theft immediately.
STEP 2
Provide agent with a detailed account of the incident.
STEP 3
The agent will provide you with a reference number once the incident is logged. Write down/save the reference number for query and communication purposes. The number will be sent to you via SMS on your number.
STEP 4
Once the incident is reported, print and complete the Fraud claim form for the incident.
STEP 5
Fax/email the form to number provided on the form within 3 days of reporting the incident, using your reference number in the subject line. The incident cannot be investigated further or settled until the claim form is received.
STEP 6
Allow 7 working days post fax/emailing Fraud claim form for feedback from the respective investigation teams.
More steps