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REPORT INCIDENT
Fraud documents
Fraud Claim Credit Card
- 149 KB]
Contact Us
Credit Card Fraud: 087 575 9444
RMB Private Bank Credit Card Cancellations (lost and stolen) Call Centre: 087 575 9411
Visa Global Customer Care Assistance Number: 0861 490 100
Cheque and Debit Card Fraud
Fraud documents:
Fraud Claim Cheque Debit Card
- 645 KB]
Contact Us
Debit Card Fraud Call Centre: 087 575 9444
RMB Private Bank Card Cancellations (lost and stolen) Call Centre: 087 575 9411
Visa Global Customer Care Assistance Number: 0861 490 100
You can cancel your Debit Card at any FNB ATM by simply entering your ID number and the PIN number of the last debit card used
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GUARD AGAINST CARD SKIMMING
Do
Report suspicious items or people around ATMs to the bank.
Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
Follow the instructions on the ATM screen carefully.
Cancel the transaction immediately if you are disturbed or distracted.
Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
Cover your PIN when punching it in to prevent shoulder surfing.
Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.
DON'T
Do not request or accept help from anyone outside the branch.
Never force your card into the slot as it might have been tampered with
Don't use ATMs where the card slot, keypad or screen has been tampered with.
Avoid withdrawing large sums of cash.
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GUARD AGAINST CARD SKIMMING
Do
Review your account statements on a regular basis; query disputed transactions with your bank immediately.
Read your card details when it is given back to you after every purchase.
Shred your card receipts before discarding them.
Only the person whose name appears on the front of the card is authorised to use it.
Always check transaction slips for correct purchase amounts before you sign them and check them against your statement to spot any suspicious transactions and query them immediately.
Store your bank's call centre number on your cellphone so that you have it handy should you need to stop your card.
Subscribe to your bank's SMS notification services; this will inform you of any transactional activity on your account.
DON'T
Don't let the card out of your sight when making payments.
If you have debit, cheque and credit cards, don't choose the same PIN for them all, so that if you lose one, the others will still be safe.
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GUARD AGAINST CARD SKIMMING
Do
Always be aware of the people around you when entering or accessing your personal information.
Shield the keypad while entering your PIN.
Use reflectors at ATMs to observe people who are in close proximity to you at an ATM.
Where possible when using personal devices find an area where you can sit or stand with your back to the wall.
Change passwords and PINs immediately if you suspect that someone has observed you entering that information.
DON'T
Don't continue conversations with people when you are entering/typing passwords or PINs.
Don't verbalise passwords or PINs.
Don't expose your card numbers as people can memorise or take photos and videos of them.
Avoid long queues and busy areas to reduce the number of people have the opportunity to shoulder surf.
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LOST OR STOLEN CARDS GUIDELINES
DO
Report your lost or stolen card immediately.
Keep your PIN number secret.
DON'T
Keep your card and PIN together.
Write your PIN on the back of your card.
Reveal your PIN to anyone
ATM security guidelines